Documentar todas as interações com os clientes em sistema para manter um histórico e garantir um atendimento consistente;Identificar e solucionar questões comuns, seja fornecendo informações ou escalando problemas mais complexos para equipes superiores;Coletar feedback dos clientes sobre produtos e serviços, e encaminhar sugestões para melhorias;Realizar follow-ups com clientes, após a resolução...
Join Toptal's Elite Network of Freelance Talent Toptal is an exclusive network of the world's top freelance software developers, designers, finance experts, product managers, and project managers. As one of the fastest-growing fully remote networks globally, we empower professionals to thrive in their freelance careers while working with leading companies around the world. About the Client Our...
- Ongoing contract role · 10 hours per week · Remote (Brazil Based) - Flexible hours · PST time zone overlap preferred - International team across Brazil and North America - 5+ years of designing SaaS web applications (required) - Hands-on product experience design - workflows, flows, wireframes - Fluent English required - written and spoken About the Role We're looking for a Senior Product...
Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative...
Estamos à procura de uma Analista de Customer Experience para atuar no atendimento e suporte dos nossos clientes de consultoria online (infoproduto). Responsabilidades:Cuidar de toda a jornada do cliente durante o período de Consultoria;Resolução de problemas e mitigação de riscos na experiência;Gestão e organização das informações dos mentorados;Monitorar e intervir diretamente em casos de...
A Eureka Coworking é uma rede de espaços colaborativos que acredita no poder da inovação e do empreendedorismo. Oferecemos ambientes modernos, dinâmicos e conectados para profissionais e empresas de diversos setores. ResponsabilidadesAtendimento presencial aos clientes e a ramais internos, externos e-mails e WhatsApp.Verificar a ocupação das salas de reunião;Colocar as placas de identificação das...
Description Estamos em busca de Analista de Customer Service Pleno para fazer parte do nosso time. PRINCIPAIS ATIVIDADES: Atender clientes por diferentes canais (e-mail, telefone, chat, WhatsApp, etc.), garantindo agilidade e qualidade no atendimento Registrar, acompanhar e resolver solicitações, reclamações e dúvidas dos clientes Atuar na interface entre o cliente e áreas internas (vendas,...
Estamos em busca de talentos que queiram crescer junto com a transformação digital.Se você é movido por desafios, quer se desenvolver profissionalmente em um ambiente dinâmico, tem paixão por criar relacionamentos e interesse genuíno em tecnologia e inovação, essa pode ser a sua próxima grande oportunidade.Com a rápida evolução das soluções em nuvem e a transformação constante do mercado de...
A Share People Hub em parceria com Indústria especializada na fabricação terceirizada de cosméticos, busca por Analista de Relacionamento com Cliente, para atuação Presencial em Louveira/SP. Desafios da Posição | Principais Responsabilidades:Monitorar a execução dos processos definidos pelas áreas internas (Comercial, PPCO, Produção, Qualidade, Logística e Financeiro), garantindo prazos,...
Customer Success & Business Development Consultant – Latin America CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge and, for...
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly...
We are seeking a full-time, remote Technical Customer Support (TCS) Representative with 2+ years of Level 1 support experience, preferably in a doctor's office, veterinary clinic, hospital, or similar healthcare environment. You will use your critical thinking skills to listen to and understand customer needs, offering timely solutions that drive value and customer satisfaction. You will be...
Join the Virtual Latinos Community! With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond. Within our community, 10+ new job positions become available every week,...
Job Responsibilities: 1. Handle escalated tickets from Level 1 CS contractors, primarily responsible for processing non-in-game currency or score editting escalated tickets. To review game knowledge from product development documentation on confluence, internal knowledge database, GM backend tool queries, and direct communication with dev team to provide clear response instructions to Level 1 CS...
A Hunter Douglas, multinacional centenária e líder em cortinas, persianas e soluções arquitetônicas, agora parte do portfólio da 3G Capital, está em busca de talentos que queiram fazer parte de uma jornada de inovação e crescimento! Combinando o legado de uma marca renomada com o modelo de gestão mais eficiente do mercado, nosso Programa de Estágio oferece a oportunidade de aprender, se...
We are looking for a Email - RPG Gaming Customer Support Representative (FULL-TIME REMOTE JOB) At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position! Requirements: - You love playing Games! - Candidates should have previous experience...
About Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a Customer Success Manager based in Brazil...
We're expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a...
What a Day In The Life Looks Like - Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions. - Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software. - Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware...
We're expanding our Customer Success team and hiring a high-performing Onboarding Specialist. You will own the customers' first 30 - 45 days, set the tone for the relationship, build confidence and ensure customers are ready quickly and correctly. This role defines the customer's first impression of Smarter Contact and has clear growth potential within a fast-scaling SaaS company. This is a...